In accordance with the legal provisions in force (Art. 57 of Legislative Decree 206/2005) you have the right to withdraw from the purchase agreement without any penalty and without specifying the reason, within 14 days from the date of receipt of the product.
By the nature of the products, personalised or custom-made goods can not be returned (Article 59 of L. D. 206/2005).
If you purchased your product using a voucher or promotional code this will no longer be usable.
How to exercise the right of withdrawal
1. EXCERCISE OF WITHDRAWAL
Within 14 days of the date of receipt of the product, please send your explicit statement containing the decision to withdraw from the contract entering your details, those relating to the order and purchase made and those relating to the products you wish to return, to the email address firstname.lastname@example.org or via registered letter with return receipt.
If you prefer, you can use this return template made available by Petite Fleur srls
2. RETURN POLICY
Pack carefully and send the products you wish to return to
Petite Fleur srls
via Godola 25B
54100 Massa (MS)
The product must be returned intact, unused, in the original packaging, complete in all its parts and complete with the attached tax documentation
You may return the product not later than 14 days from the date on which you notify your intention to withdraw from the purchase contract..
The additional costs and modalities for returning the product are to be paid by you. You also take responsibility for any damage, failed delivery and delay. If you are living outside of the EU you are also required to know return policies for extra-EU returns and any possible customs duties/charges policies, which are always to be paid by you.
3. REFUND POLICY
Refunds can only have place after verifying and approving the integrity of the returned product as reported in the return policy. In this case, Petite Fleur srls will reimburse the amount of the order including any shipping costs incurred at the time of purchase within 14 days of the date of the notification of your withdrawal from the contract.
For this refund will be used the same payment method chosen in the purchase transaction, unless otherwise agreed by both parties.
Petite Fleur srls can withhold the refund until it receives either the returned goods, or their delivery notification from the courier you chose to make the return.
In case the product does not respect the conditions of return or it is damaged, the refund will be denied.